CAREERS WITH ATJ

COME WORK WITH US

Documents Coordinator

ATJ is currently seeking to expand our Administrative Support Team with a full-time
Documents Coordinator position.

This position works closely with the Sales team, Accounting, Administration and Operations
Departments to provide accurate and timely travel documents to our clients. It also supports a
variety of administrative tasks: preparing and mailing initial welcome packets for clients,
distributing leads, mailing collateral, ordering office supplies, office equipment upkeep and
customer and staff service amongst other tasks.

REQUIREMENTS
To excel in this role, you will need to bring your best attitude, good work ethic and desire to be a
part of a great team. The role requires excellent communication skills (you will be expected to
correspond professionally with overseas staff, in-office staff, and clients), strong proofreading
and editing skills, and impeccable attention to detail. You must be able to work quickly and
accurately in a fast-paced environment, prioritize tasks and self-organize, and think critically and
logically. International travel experience and a passion for travel is a must.
*Occasional overtime may be required.

This position requires extensive use of a Mac computer. Proficiency in MS Office and the ability
and willingness to learn new software is required. We provide the necessary systems training.
You must be able to work within a team environment but also excel at individual and focused
tasking.

COMPENSATION & BENEFITS
$20 per hour to start, with opportunities to advance at scheduled reviews and based on progress.
Benefits include paid time off, Medical/Dental/Vision, Health Savings Account (HSA) option,
matching 401(k) (after a specified waiting period), international travel opportunities, flexible
scheduling, contemporary open space office atmosphere, company supplied laptop, full
onboarding, and training with support throughout your journey with us.
Schedule:

Monday to Friday (shifts are between 7:30-5:00)
No weekends
Some overtime during busy season
Ability to commute/relocate:
This position is in Boulder, CO 80301: Reliably commute or planning to relocate before
starting work (Required).

Please email (no phone calls please) your cover letter and resume to [email protected] introducing
yourself and explaining why you are interested in this position and joining the ATJ team.

Air Reservation Specialist

Part-Time Contractual remote (20 hours per week)

OR

Possible Staff Position (24+ hrs per week) if the candidate lives in Colorado (PTO, Medical/Dental/Vision, 401K)

$22 per hour

JOB SUMMARY  
As a member of the ATJ Air department, responsibilities include assisting staff with airline ticketing and logistics, including some after-hours support, in getting clients to their destination at the start of their tour and home from the end of their tour.

ESSENTIAL DUTIES 
To execute this job successfully, you must be able to perform the following duties well and with
minimal supervision. Additional duties may be added or assigned at any time.

• Design flight itineraries for air requests, offering the best options considering route and cost
• Familiarize yourself with airline change and cancellation policies
• Assist with the purchase of advance seating/and or additional luggage when applicable
• Continue to manage all airline reservations made by our team up to and including travel, schedule changes, flight cancellations and seat changes
• Complete international and domestic ticketing via GDS platform
• Understand our airline commission contracts
• Processing voluntary and involuntary exchanges and refunds
• Assist with emergency situations such as canceled flights, delayed arrivals, missed connections etc. during work hours and on occasion after work hours, when called upon

GENERAL QUALIFICATIONS  

Education/Experience

• Technical and functional expertise with Globus Distribution Systems (GDS), preferably Amadeus
• 1-3 years of experience with airline contracts, air operations, block space and/or inventory
• Working knowledge of domestic/international itineraries, faring rules and construction, air regulations and concepts
• Experience with Microsoft Office – including Word, Excel,
• Ability to be self-reliant, take initiative, and effectively resolve difficult client and guest issues independently
• Deliver support for airline ticket sales, service, and operations to  Sales Managers via phone, queues, emails, and internal messaging
• Assist guests and internal partners with airline reservations by processing new air requests, revisions, and schedule changes
• Efficient communication with airline sales support desks and airline reps when assistance is needed or problems arise
• Work the queues as needed

Understand and communicate specific airline and industry policies including, but not limited to:

• Work on Air tickets beyond 331 days
• Manage Codeshare flights
• Understand System generated error messages
• Be familiar with Flex and Instant Purchase (IP) air rules
• Manage Deviations
• Matching air between two or more bookings
• Understand Partial or full cancellations of the air reservation
• Understand Airline penalties, taxes, fees, and fuel surcharges
• Complete air ticketing, refunds, and exchanges either manually or using third-party software

Communication Skills

• Excellent English language skills, written and verbal
• Must be able to communicate professionally with staff, travelers, and industry representatives

Other Skills/Abilities

• Proficient computer skills in the Windows operating system
• Proficient use of Amadeus
• International and domestic ticketing, exchanges, and refunds
• Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines
• The ability to work independently as well as with others in a team environment
• Highly professional demeanor
• Exceptional customer service

LOCATION  

While ATJ is in Boulder, CO this position can be remote and contractual to start. If a candidate resides in Colorado, we may consider a staff position either part or full-time, with benefits after a period of time.

Please email (no phone calls please) your cover letter and resume to [email protected], introducing
yourself and explaining why you are interested in this position and joining the ATJ team.

This ad will be posted until the position is filled

ATJ is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, religion, or otherwise as may be prohibited by federal and state law.